Getting Help

Fully Online Courses: 24/7 Help Desk for AAP students using Sakai or WebCT
If you are enrolled in a fully online course and have a question regarding the Sakai or WebCT course software (for example using the assignment tool, discussions, or exams) please submit your question using the webform, https://supportcenter.embanet.com/jhu/webform.asp To contact the 24/7 help desk use the toll-free phone number 1-866-311-6658. This help desk service is provided by Embanet, a third-party. PLEASE NOTE: This number will only assist students enrolled in Fully Online courses and faculty in an Advanced Academic Programs course that uses Sakai or WebCT. Web Supported Course students must use the resources below.

Context Sensitive Help
If you require course management self help pages
WebCT ) please click on the "Help" button on the golden menu bar, located on the top of the WebCT window.
Sakai ) Please click on the "Help" button at the bottom of the left hand menu.

Registration Inquiries
If you have a question about a registration-related issue, please call 202-452-1940 or email aapregistration@jhu.edu.

Johns Hopkins University IT Help Desk
Please call IT @ Johns Hopkins Support Center at 410-516-4357 if you have a question about:
•    Logging on to any university system like ISIS student information system, Sakai, WebCT or the Johns Hopkins University Portal
•    Obtaining your JHED ID or setting your JHED Password
•    Accessing the online library (for example, using VPN or EasyProxy)
•    Setting up and using your JHU email account
•    JShare – Your Internet web storage space and your public web site

Other Inquiries
For inquiries not described above, or if you have unsuccessfully tried to resolve your issue using the above contact information, please call 410-516-6496 or email advancedonline@jhu.edu.